I prefer to keep things simple, so let’s break it down using some basic principles.
Let’s say you have 1,000 customers on your list.
Being conservative, let’s assume each customer is worth $50 in annual profit—maybe they buy again, perhaps they refer someone to your business, or they respond to a special.
Consider the calculation
1,000 customers × $50 = $50,000 in profit.
But here's the thing—most businesses aren’t seeing that $50,000. Why? Because they’re not staying in touch with their customers. They make a sale, then cross their fingers and hope that the customer magically returns one day.
"Hope" is not a strategy, and certainly not one I’d let you rely on.
Now, imagine what happens when you manage that list the right way. You send out value-packed emails, irresistible offers, and compelling reasons for your customers to keep coming back.
You run targeted reactivation campaigns, tailored promotions, and strategic upsells. Suddenly, each customer isn't worth just $50 a year—they’re worth $100, $200, maybe even $500. So let’s do the math again:
1,000 customers × $500 = $500,000 annually.
Take a moment and let that sink in. That’s half a million dollars sitting right in front of you, and most businesses miss out on it because they don’t have someone like me managing their customer list correctly, and that’s just with 1,000 customers—scale that up, and we’re talking millions.